PASTUIRASER, S.L.U. (at the beginning of the Entity) has implemented an Internal Information System (SIIF), which integrates the different internal information channels of the organization and is configured as a fundamental tool for promoting a culture of ethical, responsible performance and sustainable, with the obligation of supervision, control and prevention in terms of regulatory compliance.

The system constitutes the preferred means and a tool of mandatory use to diligently screen communications about infractions and regulatory non-compliances, with total protection of informants, without the risk of reprisals and with the necessary protection measures.

The SIIF has been designed, configured and managed with the necessary measures and mechanisms for security, confidentiality, data protection and informant protection. For this we count on the collaboration and support of the external expert BONET consulting, which provides high levels of professionalism, experience, independence, confidentiality and compliance with the applicable normative framework.

Consequently, the Entity has provided the SIIF with a series of guarantees, among which are anonymity/anonymization, adequate registration, conservation and non-alteration of information, prevention of conflicts of interest, protection of informants and the prohibition of reprisals.

To understand in detail the principles of action and the fundamental guarantees that govern the Internal Information System of the Entity in terms of the requirements demanded by the new regulations, you can see and access the General Policy of the Internal Information System and Defense of the Informant .

Information Channels

The Entity has enabled different internal information channels that allow the presentation of communications in written or verbal format. To this end, the Entity relies on the configuration, design and support of an external expert in order to provide the highest levels of professionalism, experience, independence, confidentiality, data and informant protection, and other areas applicable to this type of channels. In our Politics you can find expanded information on the technical characteristics of the channels. Our SIIF channels are the following:

Information Channels

The Entity makes an online tool available to you through which any employee or person related to the Entity can present a written communication through the following links: https://corporate-line.com/cnormativo-serhshotels

This tool includes security measures that guarantee the protection of information, the identity of the informant and those affected by this, as well as the confidentiality and reservation of the entire communication management and processing process.

In-person Channel / “Face to face”

Another of the ways that the Entity makes available to its employees and third parties who relate to this is the face-to-face channel, which allows the presentation of verbal communications through a face-to-face meeting or videoconference.

In order to ensure the due fulfillment of the commitments and guarantees recognized in our Policy and the normative framework of application for this type of communications, the Entity has commissioned this function of managing these communications to the external expert BONET consulting, to guarantee protection of the identity of the informant both in the process of requesting a prior appointment, in the presentation of a communication in face-to-face format, and in the place where the same is carried out.

BONET professionals are responsible for managing requests to present communications through this channel, as well as collecting and preserving all the information provided in this request. As established by the Law, these meetings will be documented through an anonymous recording, prior to the informant's consent.

To be able to use this channel, you must request a prior appointment through the following contact channels:

Telephone: 911087727 / 930460116
The informant's response time is as follows:

From midnight to jueves from 8:30 to 14:00 and from 15:00 to 18:00 hours.
Opens from 8.30 am to 2.30 pm.

Email: serhshotels@sistema-interno-informacion.com

In order to guarantee the necessary protection and security measures for this type of communications, communications sent directly by telephone or email will not be carried out or recorded. These tools are exclusively qualified to coordinate with technical personnel, day, time and place to carry out communication in a face-to-face format.

We would like to thank you for following the instructions described above to properly access and use the official channels enabled by the Entity for the presentation of communications and the application of all our necessary security and protection mechanisms.